Delete Your Account & Data
MedLynk · operated by Lynkcare HealthTech Private Ltd · Last Updated: 9 July 2026
This page explains how to request deletion of your MedLynk account (the app published by Lynkcare HealthTech Private Ltd) and the personal data associated with it. You can delete your account yourself directly inside the app at any time, or request deletion by contacting us.
1. Delete Your Account From Within the App
The fastest way to delete your account is directly in the MedLynk app. Follow these steps:
- Open the MedLynk app and sign in with your registered mobile number or email.
- Tap the Profile tab in the bottom navigation.
- Under the Settings section, tap Settings.
- Scroll to the Danger Zone and tap Delete Account.
- In the confirmation dialog, type DELETE and tap Delete Account to confirm.
- Your account and associated data are permanently removed and you are signed out immediately. This action cannot be undone.
Tip: Deletion is immediate and irreversible. If you have pending payouts or open shifts, settle them before deleting your account.
2. Request Deletion by Contacting Us
If you are unable to access the app, you can request account deletion by emailing us from the email address (or quoting the mobile number) registered on your MedLynk account:
- Email [email protected] with the subject line “Delete My Account”.
- Include the registered mobile number or email so we can verify your identity.
- We will verify your request and complete deletion within 30 days, and confirm once done.
You may also request deletion or correction of specific data without deleting your entire account (for example, removing an uploaded document) — email us at the address above describing what you would like removed.
3. What Data Is Deleted and What Is Kept
When your account is deleted, we permanently remove your profile and the data below. Certain records are retained for a limited period only where the law requires it (for example, tax, GST, and regulatory compliance). After the retention period ends, that data is deleted or irreversibly anonymised.
Deleted immediately
- Your profile: name, date of birth, gender, contact details, and address.
- Professional / business details: qualifications, skills, specialisations, facility details.
- Your login credentials and authentication records.
- Payout details such as UPI ID or bank account information.
- Saved preferences, notification settings, and device/session data.
Retained for a limited period (legal & compliance)
| Data type | Retention period after deletion | Reason |
|---|---|---|
| Transaction & shift / payment records | Up to 7 years | GST and income-tax compliance |
| Invoicing & financial ledger data | Up to 7 years | Tax and legal obligations |
| Credential / verification documents | Deleted within 90 days of account closure | Wind-down of active verification |
| Identity verification minimum record (e.g. last 4 digits of Aadhaar + verified name) | As required by applicable law | Regulatory / anti-fraud compliance |
Retained records are stored securely, access-restricted, and used only for the compliance purposes above. For full details, see our Privacy Policy.
4. Need Help?
If you have any questions about deleting your account or data, contact us:
- Email: [email protected]
- Support: [email protected] · +91 75500 21235
- Lynkcare HealthTech Private Ltd, Ground Floor, 766, Shakti Towers 1, Anna Road, Anna Salai, Chennai, Tamil Nadu 600002, India.
